"Lack of bedside manner at the chest clinic"

About: Northern General Hospital / General medicine

(as the patient),

Nothing about my visit to the northern general hospital chest clinic was a good experience.

The consultant was above an hour and half late for the appointment with me. The consultant was rude, and I felt totally disrespectful to me and my husband. They didn't once look at me and when my husband tried to talk to them on my behalf, the consultant wanted me to answer the questions even though I was nervous and struggling with my breathing and my husband was there to help communicate on my behalf.

Some of the nursing staff were also quite arrogant and stand-offish. I was truly upset by the whole ordeal when all I needed was a little bit of compassion and reassurance from the medical staff, of which i received none.

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Response from Sheffield Teaching Hospitals NHS Foundation Trust

We are very sorry to hear that you experienced such a long wait at the Chest Clinic and hope that you were offfered an explanation for the delay.

We would also like to offer our sincere apologies that your expereince with the consultant and nursing staff left you feeling upset. We take these matters very seriously and would be grateful if you would contact our patient services team in order to obtain further information from you to enable us to look into this further. The Patient Services Team can be contacted on 0114 271 2400 or email PST@sth.nhs.uk