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The best team I have seen in action in a long time

Posted By Dante

"The best team I have seen in action in a long time"

About: Forth Valley Royal Hospital / Accident & emergency Glasgow Royal Infirmary / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

My son was admitted by ambulance with a serious leg injury following a collision during a football game. He was in serious pain and was cared for by a fabulous team of nurses and surgeons. I would also like to say that a healthcare support worker called Lyndsay could not have been more courteous and helpful and bent over backwards to ask if myself and my daughter-in-law needed any refreshments as we arrived at 10pm.and were there until 4am although we had to wait for an opinion from an orthopaedic surgeon. When they arrived they acted with absolute professionalism and answered all our questions thoroughly. I requested if it would be possible for my son to be transferred to a Glasgow hospital as he has two young children and it would have been near impossible for his wife and young family to visit. The team pulled out all the stops and contacted NHS Glasgow. They stabilised his leg and we transported him to Glasgow Royal Infirmary. I cannot thank this team of dedicated A&E NHS workers enough. 

The prognosis for him playing football again is low due to the severity of the injury, I would also like to add that I work for the NHS in Glasgow and have done for over forty years and I believe this is the best team I have seen in action in a long time.

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Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 05/10/2018 at 16:52
Published on Care Opinion at 16:59

Dear Dante, I would like to thank you for this lovely post. What kind words. I will pass this on to the team, they will appreciate your comments, it makes me feel very proud to be part of this team.

I hope your son is on the road to recovery.

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Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 08/10/2018 at 09:36
Published on Care Opinion at 11:04

Dear Dante,

Thank you for posting your feedback on Care Opinion. I am sorry that your son sustained such a serious injury during a game of football. It is good to hear that the treatment he received was caring and attentive. I will ensure that your kind comments are shared with the staff in the A&E Department at the Glasgow Royal Infirmary.

I wish your son all the best and hope that his recovery is progressing well.

Antje

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 17/10/2018 at 08:01
Published on Care Opinion at 13:52

picture of Alan Martin

Dear Dante,

Thank you for posting these kind words on CareOpinion. It was lovely to read your story and the efforts that everyone has put in to keep your sons care completely hollistic patient focussed. I am saddened to hear that his prognosis for future football is poor after such an extreme injury to his leg but it is never impossible. Djibril Cisse, Aaron Ramsay, Alan Smith and most recently Luke Shaw to name but a few were all footballers told they would likely never play again after serious leg breaks and they all returned to enjoy the sport they love. A wonderful thing the human body, it can always surprise you.

I hope that your son is on the road to a full recovery and is enjoying seeing his children and I wish you all the very best.

Kind Regards

Alan

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