"Poor treatment of an 81 year old disabled lady..."

My mother is 81 and severely disabled. She was admitted to A&E at 10pm on 3rd Oct 2018 suffering from severe stomach pains. There were about 5 other stretcher patients in the corridor queue. Several times my mother's blood pressure was monitored. On one occasion the nurse did not speak to my mother or make any eye contact with her before putting the monitor on her arm. When my mother was spoken to staff did not speak appropriately for a patient sho is hard of hearing. After 4 hours in pain I asked if my mother could have pain killers. Three tablets were given with water which didn't help. I asked for a blanket for my mother who was cold. the blanket came after 30 minutes. I asked how long we needed to wait and expressed concerns for my mother's suffering. I was told the wait would probably be another two hours. Nobody attempted to communicate directly with my mother about the wait or give any reassurances so I told my mother we had to wait. She continued crying in pain and displaying distress. The painkillers had no effect and after another half hour I told staff of my concerns and my mother's distress and pain.We were moved to a secluded cubicle at about 3am. My mother was not given a buzzer. After listening to my mother's constant cries of pain and distress for another half an hour I left A&E, telling the staff I could not cope with seeing my mother's suffering being ignored. I sat in the corridor on the floor with my head in my hands. I was noticed and was told by staff to sit in a chair. I, as a helper and carer had become in need of care, distressed by the treatment of my mother. After about 15 minutes I was told that liquid pain killers had been administered to my mother. I rejoined my mother in the cubicle. At 4am I told a passing nurse that my mother seems to have finally benefited from the pain killers and thanked her. She told me we would probably have to wait another two hours to see a doctor. We were offered tea and coffee. We saw a doctor for the first time at 5.10am. I told her my mother had been sitting in a urine soaked bed for 7 hours and staff were aware of this. My mother received a diagnosis and was told she could be discharged later that day. We were told at 5.30am that there would be no ambulance taxi service available until 8am. We were moved to a smaller but air conditioned, draughty and cold cubicle. My mother was then given a buzzer. At about 7.30am I told staff my mother has been sitting on a urine soaked bed for 7 hours, that she is cold and distressed and that she had has had to wrap herself in a urine soaked blanket to prevent the draughts chilling her and that this really was not acceptable. Staff finally acknowledged the suffering and discomfort and removed her urine soaked dress, cleaned her up, gave her dry clothing and put her on incontinence pads at about 8am. We were moved to the discharge ward at about 9.30am.

This most unpleasant experience has left my mother reluctant and fearful of revisiting A&E.