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Accident and emergency and other units

Posted By Ian090856

"Accident and emergency and other units"

About: Northampton General Hospital (Acute) Northampton General Hospital (Acute) / Accident and emergency Northampton General Hospital (Acute) / Cardiology

(as a service user),

I have attended a and e, fit stop, cardiology, resusc etc in the last 2 years. I have nothing but praise for the nursing and admin staff I have encountered. They have always been professional and caring and I have always felt safe and well looked after. They do a very hard job but are always cheerful and supportive. I think they deserve to be paid much more than they are.

My only criticism has been of the time I have been at the hospital which has ranged between 5 and 10 hours. There seems to be two reasons for these long waits. Firstly is the time it takes to get blood test results back. The second reason is the time it takes to see a consultant. I'm sure this is down to staffing levels but there seem to always be more than enough nurses but not enough doctors and consultants. Also there needs to be a quicker turnaround with blood tests.

Overall I have nothing but praise for these people, doctors nurses and admin staff alike. They are all magnificent and I am very proud of our NHS system and the people that make it what it is.

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Responses

Response from Northampton General Hospital (Acute) 4 years ago
Northampton General Hospital (Acute)

Submitted on 29/08/2019 at 09:48
Published on nhs.uk at 10:05

Hello, we are sorry for the delay in time of response to this review,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are so pleased that you had a positive experience in the departments you’ve attended in recent years, and were pleased with your treatment and care from the staff looking after you.

Your lovely comments will be passed on to all the staff involved in your treatment and care.

We understand that the waiting time can be very long and we can only apologise for that, waiting times are a challenge we’re trying to streamline to make the experience better for our patients.

From all of Team NGH.

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