"Letter of thanks"

Dear Sir or madam,

I have recently been discharged from Otter ward today following an operation.

Although I appreciate I am no where near completing the treatment I need in the future, I felt that my experiences at your hospital needed praising, especially when there always seems to be negative comments in the media.

Firstly my thanks to the ENT team, for diagnosing and referring me so quickly and to the surgeon for completing the operation.

I would also like to thank the member of staff who was working in recovery but from what I understand usually works on Bramble ward. She is a credit to the nursing profession. The patient care as regards to medication, comfort and monitoring her patients were in my opinion second to none. She always seemed on the go and was always helping other members of her team, and if possible I would like these remarks to be passed on to either the nursing officer or at the very least her ward sister.

Also the theatre porter, he was very helpful and funny and had good communication skills.

In fact all of the staff on recovery were excellent.

The only thing that tarnished our visit was the breakdown in communication between recovery and otter ward where I had to wait 7 hours for a bed.

Just a suggestion, perhaps it would be better for patients waiting for meds from the pharmacy to wait in the day room or waiting room instead of the ward. This would save having a knock on effect any where else as the beds would become available more quickly relieving congestion and staff time on other wards.

Yours sincerely