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Care Opinion

She trusted all the staff and felt safe there

Posted By lovekk48

"She trusted all the staff and felt safe there"

About: St Lukes Hospice

(as a relative),

My sister died from Mesothelioma in St Luke's Hospice Kenton London in June 2018. She lived with the diagnosis of cancer for 5 years and had a good quality of life until the last year when pain became a real issue.

She had always been scared of dying and St Luke's was where our mum died so it was wonderful for her to have respite and pain control and be really poorly but able to go home again. She trusted all the staff and felt safe there.  All the family did. So going in the 2nd time was not so scary but sadly she did not arrive home. She had excellent care, therapies, kindness, empathy and medical treatment. 

After being in a bubble of care and feeling safe, it is hard to leave and return to 'normal' life. Shock sets in, there is no purpose. It could be helpful to arrange a meeting the day after for relatives to return for tea, cake, support from staff and volunteers

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Responses

Response from Lorraine Gilbert, Director of Patient Services , Patient Services, St Luke's Hospice (Harrow and Brent) 5 years ago
Lorraine Gilbert
Director of Patient Services , Patient Services,
St Luke's Hospice (Harrow and Brent)

Submitted on 11/10/2018 at 10:40
Published on Care Opinion at 16:54

picture of Lorraine Gilbert

Thank you very much for taking the time to post your feedback on care opinion during what must be a difficult time for you and your family

We are pleased that your sisters inital admission allowed her and her family to build up trust and feel safe at St Luke's and we were able to provide her with excellent care, therapies, kindness, empathy and medical treatment.

We understand that after a loved one dies it can be hard for relatives to leave the hospice and return to 'normal' life.

We would like you to know that our care does not end after a loved one dies and that we offer support through our Patient and Family Support Service (PFSS). Often family members will pop in to the inpatient unit to catch up with staff and volunteers who have looked after your loved one. Please feel free to contact the inpatient unit or PFSS for support

We also hold annual 'light up a life' events in memory of your loved one

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