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"waiting for 16 weeks +"

About: Solihull Hospital

i was referred to solihull hospital. via the e referral system,

After an ultrasound scan (which i knew the results of via my gp) ,to see a consultant urologist ,i waited 16 weeks from time of referral to the day of the appointment , the day of the appointment i arrived 10 minutes early , my name was called and went in to see the urologist, 3 minutes later, after being told what i already knew about the ultra sound results ,that was the consultation over

the e-referral gave me the impression ,i could look at available appointments anywhere i could get to (bearing in mind the pain was getting worse) , ,and book that appointment ,not the case at all ,your given an appointment and that's that, miss the appointment you start the 16 week wait again ,but on a plus side the parking was free ,less than 30 minutes ,the consultant had his mind made up from looking at the ultrasound results ,before i even attended the appointment, wait 16 weeks for a 3 minute appointment ,

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital
Submitted on 04/10/2018 at 12:09
Published on nhs.uk at 13:06


Responded: 04.10.18

Dear Anonymous

Thank you for taking the time to post your comments regarding Solihull Hospital.

I am extremely sorry that your experience was not satisfactory.

If you wish to provide further details, we can then advise the appropriate management team of your experience so they can make any necessary improvements.

You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Kind regards

Patient Services Team

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