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"Very disappointed"

About: Bentley Surgery

I have always being happy with the service of this surgery until I gave birth to my daughter. My 6 week review (after a c-section) was actually done at 8 weeks and I was simply asked if I was ok. Thankfully I was but I was made to feel rushed. Secondly my daughter (10 weeks old) was given some medicine at the hospital, when it came to having it prescribed again the prescription that arrived at the pharmacy was the medicine in a different format (instead of liquid, a dissolvable tablet). The pharmacy informed me this change would have been made as the tablet format is cheaper! I rang the doctors to explain that I did not want my 10 week olds medicine changing without consultation with me (over the phone discussion with a receptionist), nor did I want this format when a dissolvable tablet is hassle with a newborn- the hospital explained this to me! I was told a GP would ring me back as my daughter had no medicine left. A GP hasn’t rung me back and now the pharmacy is closed and my baby doesn’t have any medicine. Totally unacceptable.

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Responses

Response from Bentley Surgery 5 years ago
Bentley Surgery
Submitted on 09/11/2018 at 12:18
Published on nhs.uk at 13:06


We are very sorry that you felt let down by the Practice.

We would always encourage patients to raise issues with a member of the management team as soon as they arise rather than anonymously so that an appropriate response can be made.

Immunisations are scheduled by the Child Health Department who then inform the Practice of the date.

The Practice then organises for the post natal to be held on the same day to make this more convenient for mum.

Unfortunately without more details, we are unable to comment on the issue around the medication.

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