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"Excellent!"

About: James Paget University Hospital / Accident and emergency

My husband was in severe discomfort last Sunday evening.

At nearly midnight my friend and I drove him straight to A&E, as we only live 10 minutes away, and it was quicker than waiting for an ambulance.

As soon as we arrived he was taken through and assessed.

He had suffered a heart attack.

All the staff could not have been more wonderful.

I cannot remember the doctor's names unfortunately, as I was so stressed, but I do remember the nurses who were extremely supportive, caring, and considerate.

They made sure my friend and I had regular cups of tea, and the opportunity to talk to them, right up to the time we left at 3am.

When I rang early in the morning, one of the nurses took the call, and was again very kind and explained to me what was happening.

These staff are a credit to the NHS.

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Responses

Response from James Paget University Hospital 5 years ago
James Paget University Hospital
Submitted on 03/10/2018 at 16:09
Published on nhs.uk at 17:05


Thank you for providing feedback on your recent experiences regarding your husband's care; it must have been a very stressful time for you all.

I have shared your comments with the teams involved who will be pleased that they were able to support you all through a very worrying time.

Best Wishes

Amanda Hood

Head of Patient Experience and Engagement

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