"Emergency hospital (Truro) visit whilst on holiday"
About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) Emergency Department Truro TR1 3LJ South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Very grateful holidaymaker from Wales (as ),
My sincerest thanks to staff at Truro Hospital who attended to me when I turned up (whilst on holiday) on a Saturday, late-afternoon in August having been brought up from Falmouth Hospital in an ambulance after first going there that afternoon with chest pains.
The ambulance crew, Ali and Steve, could not have been nicer or friendlier. Steve reassured my wife regarding her concern about having to drive our car some distance to Truro (she doesn't drive much these days and we were in a part of the country unfamiliar to us with busy roads and city traffic to contend with - we are in our 70's). He eased her anxiety and she succeeded in following the ambulance. On arrival he pointed out the hospital car park and then put her in the ambulance with me to proceed to the appropriate department. Ali, inside the ambulance, was fully attentive to me at all times, with various checks and kept up a friendly chatty banter the throughout, which I really appreciated.
After some time on a trolley (the hospital was very busy) and further tests etc I was seen by Nurse Practitioner Helen, a lovely, kind, delightful lady who gave me a thorough examination in a most impressive, professional, friendly and reassuring manner. Also a Doctor Tom (christian name, if I have remembered it correctly – didn’t note his surname regrettably) whom she brought in towards the end of the examination - he was equally friendly, thorough, professional and re-assuring. I cannot speak highly enough of these two and the attentive treatment I received, plus the kindness they showed to my wife who was allowed to stay in attendance at all times
Every one of the NHS staff mentioned above is an absolute credit to their profession and my wife and I will be eternally grateful for their wonderful attention that day. Can I ask please that the comments and thanks above are passed on to each one of them on behalf of both myself and my wife.