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Surgery- brilliant, clinic not so good.

Story from nhs.uk

"Surgery- brilliant, clinic not so good."

About: The Great Western Hospital / Ear, Nose and Throat

I have visited this department on numerous occasions in the past year. My experiences with the clinic have been disappointing. The audiology side of it is great, however I have been given appointments to attend clinics on 2 separate occasions to be told that unfortunately I need to have another appointment booked for a few months later to see the actual consultant I was meant to see originally! What a waste of time for not only me but for the Dr and other patients who could have had my appointment.

My surgery was very good on the day unit and cannot fault the consultant or the care given.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital

Submitted on 18/12/2018 at 14:45
Published on nhs.uk at 16:05

Thank you for taking the time to tell us about your experiences this year, in particular the positive comments regarding surgery and care on the Day Unit.

We are sorry to hear we did not meet your expectations with regards to the clinic appointments.

We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns either by emailing us on gwh.pals@nhs.net or by calling 01793 604031.

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