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Care Opinion

NOT FRIENDLY IN X RAY - ULTRASOUND- SCAN DEPT

Story from nhs.uk

"NOT FRIENDLY IN X RAY - ULTRASOUND- SCAN DEPT"

About: Purley War Memorial Hospital

Ultrasound/scan lady uninterested.....hardly any eye contact, no smile, no good morning, nothing....when finished went back on her mobile phone, looked bored!

Reception staff in x-ray/scan unit looked miserable too...no smile or anything, robotic....must say that the nurse who sat in the room with scan lady was pleasant, she was very nice. I love the NHS but why are some of the staff so bad at just being nice, it cost's nothing to smile.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 5 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 10/10/2018 at 15:23
Published on Care Opinion at 16:16

I am very sorry that you had a poor experience while visiting our X-Ray department at Purley Hospital.

We want all our patients to have a good experience and want to learn from any poor practices that occur during a patient visit.

Your comments have been passed onto our Operational Manager of Diagnostic Imaging who manages that department.

Kind Regards

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