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Lack of compassion

Story from nhs.uk

"Lack of compassion"

About: Royal Bournemouth General Hospital / Accident and emergency

Bought my adult son with autism to A and E ax he was in severe and excruciating pain following an eye operation. With only 2 other persons in the waiting room, we still ended up in a cubicle for 3 1/2 hours. We asked for pain relief but he got none. The porter who was to take him to a ward (another half hour wait) , walked straight past us to go to his car apparently (cigarette break?). On the eye ward a registrar tried and failed to put a contact Lense in my son’s eye until my son told him to stop. He pleaded over and over for pain relief but got none. Eventually our GPs stepped in with morphine at 11am the next day. There is no doubt that my son should have been admitted and put in IV drugs. The lack of compassion from staff at this hospital is astounding and there is no need for it at all.

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Responses

Response from James Rowden, Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
James Rowden
Patient Engagement and Clinical Liaison,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 05/10/2018 at 15:15
Published on Care Opinion at 16:03

Dear Anonymous

Thank you for your feedback and sorry to hear the experience your son had was far from satisfactory.

Please allow us some time to discuss this with the Emergency Department, it can take a while given the different shift patterns, but once we have done this we will post a further reply to your comments.

Once again we are sorry for the negative experience you and your son have had and please accept our apologies.

Regards

Patient Engagement Team

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Response from James Rowden, Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
James Rowden
Patient Engagement and Clinical Liaison,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 08/10/2018 at 16:53
Published on Care Opinion at 21:09

Dear Anonymous

Thank you for giving your feedback on your recent visit to the Royal Bournemouth Hospital. I am sorry that your son had a distressing experience and would like to reassure you we take all feedback seriously. I will forward your comments to the teams involved during your sons visit so they can reflect on your experience and decide what can be put in place to prevent this from happening again.

I apologise that you have not had a positive experience that we would expect to be delivered. Please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 01202 704886 if you would like to discuss this further.

Your sincerely

Patient Engagement Team

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