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Care from CRHT, Nottingham

Posted By Problem-Child

"Care from CRHT, Nottingham"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (City)

(as a service user),

I was referred to the crisis team at the beginning of June 2018. Initially I wasn't happy to be working with them and their inability to listen and understand my issues was really frustrating. That said, once I was under their care, they worked with me to find the best solution for both of us. I ended up seeing two incredible people as part of that unit. They listened and fully understood that I needed to know why this was happening to me and what I could do to fix it, they were patient and caring and explained to me what was happening, how drugs would help and what needed to change to help me feel better. I know I was a 'problem child' and not the easiest of patients by a long way but the patience and perseverance of the team was amazing and I can't thank them enough for getting me started on my journey. Thank you.  

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Responses

Response from Ruth Gadd, Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Ruth Gadd
Operational Manager-Mid-Notts and Bassetlaw, Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 03/10/2018 at 16:28
Published on Care Opinion at 16:54

Dear Problem-Child (although I'm sure this is not how the team saw you)

Thank you for taking the time to tell us about your experience with the Nottingham Crisis team, all feedback is welcomed and valued.

I am so pleased you have had such a postive experience in particular the staff that you worked alongside to help you with your recovery. It is sometimes difficult to put your trust in others especially with you are experiencing high levels of distress, but it seems that you found this easier as time progressed.

I will ensure I pass on your feedback to the team and thanks again for sharing your story and would like to wish you all the best with your ongoing recovery.

Keep being kind to yourself and keep connecting


Kind regards

Ruth

Ruth Gadd-Service Manager, Nottingham Crisis Teams (City and County South)

Highbury Hospital

Bulwell

Nottingham

Tel. 0115 96913000 ex 12318

email: ruth.gadd@nottshc.nhs.uk


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