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"Ward 9"

About: The Princess Royal Hospital / Respiratory medicine

My partner was slumped in bed, with an overflowing sick bowl, sick on his clothesand bedding. He was quite distressed and unable to ask for help.

I have no idea how long he had been like that.

I asked for another sick bowl and was given one by an auxiliary nurse.

She and sister were aware that his bedding was soiled but did not change it.

My partner had no pain relief for 6 hours.

Why had he been left so long without paracetamol with a temp of 38-39!

I decided to strip bed and as I thought staff might be busy.

New bedding was provided but was not put in bed.

Just before visiting time ended I decided to make the bed as my partner was having another temperature spike .

At around 3.50pm another auxillary nurse abruptly told me that visiting times finished at 3.30pm.

I advised her that I had been 'nursing' my partner & was worried about him.

She proceeded to advise he should have asked for help!

There was no empathy or patience from this woman which is what I would expect when a patient is in hospital and being cared for by nhs staff.

My partner was distressed about the aggresiveness of this woman's behaviour and ushered me to go.

We we're both upset about him being in hospital and also being scolded for spending a bit of extra time together.

I left around 3.55 & asked the nurse if I could have a word with her. I walked into the corridor. She proceeded to shout "you can talk to me here", meaning the open ward.

I did not want to have a discussion with her with an audience. She then shouted "you can talk to me in front of my colleague", again in the open ward.

I beconed them both to speak to me privately in the corridor.

At no point did either of them offer to speak to me in a room.

I advised her that she had spoken to me rudely. Immediately she retaliated, pointing her finger and loudly saying "I was not rude."

I looked at the sister as I knew I wasn't going to get anywhere.

The nurse proceeded to argue with me displaying a palm facing hand in my direction as if to push me away.

She was clearly angry and I decided to leave the ward.

As I was walking past the nursing station she shouted to a colleague who had asked what was going on, "she's being rude".

The nurse march into bay D and shout at my partner "you're wife was out of order!"

I will be making a formal complaint about these matters.

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Responses

Response from The Princess Royal Hospital 5 years ago
The Princess Royal Hospital
Submitted on 27/11/2018 at 11:26
Published on nhs.uk at 12:06


Good morning,

Thank you for getting in touch to make us aware us of your upsetting experience whilst your husband was an inpatient on ward 9 at the Princess Royal Hospital.

This must have been very upsetting for you both and I am so sorry for the problems you faced that afternoon.

I appreciate you have stated you will make a formal complaint about your experience and so I will let that process take place.

I will however share this feedback with the Ward Manager for ward 9 in addition to the formal complaint you will make.

I do hope your husband is now feeling much better.

Kind regards

Patient Experience Team

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