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positive observations and comments

Posted By Marilyn N

"positive observations and comments"

About: St Lukes Hospice

(as a volunteer/advocate),

Hi All

I went as usual for my Wednesday night volunteering and decided as well as being with and talking with the patients and their families I would try and obtain some useful observations...positive and negative.

The positive observations and comments were overflowing like sweet honey out of the jar and although I tried (very hard) to gently illicit some observations that could help with improving the service at St Lukes they were not forthcoming, they were like hard set honey...……...However I did preserve and here goes

1) there were confusion over if the doors and windows in the rooms could remain open and be closed by the patients or whether the opening and closing times were dictated by the staff?

2) number of family members and visitors and the noise they generated in the four bedded room, for someone with only one visitor was overwhelming.

Really both the above were considered minor...………

Hope this helps 

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Responses

Response from Lorraine Gilbert, Director of Patient Services , Patient Services, St Luke's Hospice (Harrow and Brent) 5 years ago
Lorraine Gilbert
Director of Patient Services , Patient Services,
St Luke's Hospice (Harrow and Brent)

Submitted on 11/10/2018 at 10:50
Published on Care Opinion at 16:57

picture of Lorraine Gilbert

Dear Volunteer

Thank you for taking the time to talk to patients and families. Here at St Luke's we really value all of our volunteers.

To answer the points that you raised

The doors and windows in the rooms can remain open and be closed by the patients or families and are not dictated by staff. We do however ask that doors to the garden remain closed overnight for security purposes

We understand that the four bedded bay can get somewhat noisy if there are a lot of vistitors. We do try not to restrict visiting for our patients however if it becomes very noisy or distressing for other patients in bay, we do ask family members to limit the noise and to acknowledge other patients requests.

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