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"1st time, never again!"

About: Manor Park Surgery

I would like to say that the reception staff here are great :) Never had an issue.

Dr? Different story. I was asked by St James Hospital during a visit to A & E with pelvic pain after a miscarriage. I was asked to register with a Gp as I had recently moved to the area and needed a referral from a Gp to see a gynecologist (ovarian disorder suspected)

My 1st time at this surgery, and can safely say I won't be going back. I saw the Gp, who informed me that I didn't need a referral? And that I could have the referral or "2nd opinion" as he stated, but it wasn't necessary? After telling me about his own wife's pain threshold and all pain is different but it was probably nothing. No pelvic examination, no internal exam, in fact he had no clue about what was going on and more to the point didn't bother to ask or listen. He just couldnt be bothered to type up the referral, and that was plainly obvious. If he had even bothered to read notes or listen, he would have found that my family have a history of cancer, cervical being one of them. I have a cyst on my cervix and to rule out anything else, this referral was extremely important, otherwise the hospital would not have requested this? I suffer with excruciating pain, mood swings, loss of appetite and at nearly 40 am seriously considering a hysterectomy to put me out of my misery. All he heard was hysterectomy and replied with a no. Offering me contraception and telling me to go on sexual health websites? I didnt ask for contraception and dont have an std, so that was pointless too. Maybe try listening to your patient, instead of doing all the talking. I won't be coming back here, and would certainly not recommend to anyone.

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Responses

Response from Manor Park Surgery 5 years ago
Manor Park Surgery
Submitted on 31/10/2018 at 15:22
Published on nhs.uk at 16:05


Dear Patient

I am terribly sorry you had such a negative experience when visiting the practice.

I would be happy to look into this further for you and would be grateful if you could submit this in writing with as much information as possible.

We hold a complaints protocol and any complaint of a clinical (or administrative) nature is investigated and replied to.

Yours sincerely

Karen Wood

Front Line Services Manager

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