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I couldn't have had better care if I had gone...

Story from nhs.uk

"I couldn't have had better care if I had gone..."

About: Furness General Hospital

What I liked

I was admitted for Gall bladder removal last week. I was terrified,literally terrified of the anesthetic and explained this to my surgeon and nurses. They responded with true care and understanding. The op itself was routine to them but they really understood my fears and did everything to help. So much so I honestly can't recall even going to theatre.

Post op, the nurses on ward 4 were fantastic, although busy they had time to listen, be polite and friendly and treated me as if I were a VIP not just another routine patient.

I really can't thank them enough.

What could be improved

Sadly the only tiny negative was the food- but to be honest post op. not much tastes good!

Anything else?

The staff (nurses) answered my familys questions in an unrushed and caring way.

The people serving the meals and the cleaning crew were all so pleasant and friendly .

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Responses

Response from Furness General Hospital 12 years ago
Furness General Hospital

Submitted on 26/01/2012 at 15:06
Published on nhs.uk on 27/01/2012 at 04:00

Thank you for your kind comments regarding your experience. We will pass your message onto the Head of department to share with the team. We do understand that going into hospital can be an extremely worrying time. The staff will be really pleased to read your comments regarding your feelings about the care you received.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/

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