"Good - but could be better!"
About: The Royal London Hospital The Royal London Hospital London E1 1BB
Posted via nhs.uk
What I liked
I was very fortunate that my appointment was at the beginning of the afternoon appointments schedule; I was seen within 30 minutes of my arrival and was referred to the Radiography Team for an x-ray.
The Radiographers were very professional and pleasant in their approach - with my x rays being completed in a competent and professional manner.
I was then referred back to the Orthopaedic Consultant - who was very professional and treated me with respect and in an appropriate manner.
There had been a relocation of departments to the new wing of the hospital at the time of my appointment.
What could be improved
I have been subsequently given a rescheduled follow up appointment for July 2012 in place of the original follow up appointment which was scheduled for January 2012.
Whilst I accept that there have been relocation hitches - a follow up appointment which is intended to investigate the outcome of my upcoming scan appointment this month scheduled for July is just bonkers!!!
In addition - I have to highlight the manner in which some of the locum nursing staff called for patients: I have a double barrelled surname but nearly missed my appointment with the consultant after the x ray due to the staff calling out the last part of my surname. I was not impressed with this and felt that if a patient is called Mr/Mrs/Ms X Ray - then this is the name that should be called.
Staff on the reception did not appear to be familiar with the relocation of departments and I was sent back to the old departments on at least two occasions prior to finding the right one!
If I had a profound disability or was elderly this could be very distressing