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Poor service at our medical centre

Posted By opinionabdn89

"Poor service at our medical centre"

About: General Practices in Grampian

(as a parent/guardian),

My son had an appointment with the surgery, we arrived 15 minutes earlier, the dr had been called to an emergency as of which I understand, but sat there for over an hour why was the patients not notified of the doctor's absence. Two other incidents took place also in regards to two booked telephone consultations of which were not replied to and a receptionists attitude I found disgraceful, sarcastic and rude when approached after asking if I was due to be soon afterwards (this was 20 minutes after my appointment time) Ive never had issues till of this year I’m enraged of the treatment the named surgery has worked.  

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 5 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 04/10/2018 at 09:41
Published on Care Opinion at 09:45

picture of Kirsten Dickson

Dear Opinionabdn89,

Thank you for getting in touch. I’m really sorry to hear about you and your sons poor experience at the surgery. An hour is a long time to be kept waiting without any communication and I can understand why you feel angry. I’m not sure what the receptionist had had to deal with that day, but it’s never an excuse to be rude or sarcastic to a patient.

I think it would be useful to pass your story to the surgery you visited and wondered if you would like to get in touch with more information? You can do so via this thread or by email (kirsten.dickson@nhs.net).

Take care,

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by opinionabdn89 (a parent/guardian)

I have already once before approached the branch manager and never again not only was she bias she was also uninterested.

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