"A long wait regarding surgery on my remaining kidney"

I received a letter dictated by a member of the Urology department noting that a recent CT scan had shown a small stone in the mid part of my single kidney ( the other kidney was removed in 2010 because of cancer).  Having had sepsis from a previous obstructing stone  (2015). Did I wish to have the stone monitored or elect to clear the stone, if so, I recommend another ureterenoscopy procedure previously performed January 2016. 

I rang the department to request an appointment and was told that the earliest time would be around Christmas.  I did not want to wait for such a long time for fear of the stone growing in size and the possibility of once again contracting sepsis, so asked if there was another hospital I could be transferred to.  The response to this, spoken in a very unpleasant tone, was  that I could try Winchester but they didn't know how long their waiting list is, and that they would print off a copy of my letter and put it in front of the member of staff who had sent me the original letter. This member of staff, I was told, had to share a secretary with another doctor.

When I finally got an appointment with BNH it was for late February 2019.  Why was there another 2 months waiting time added to my request for a more urgent appointment.  No wonder this hospital is getting bad reviews after I experienced such unpleasant and negative attitudes on initial contact with it's employees.