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Care Opinion

Mum

Posted By Wilms

"Mum"

About: Falkirk Community Hospital / Older peoples' services

(as a relative),

My mum has dementia.  She has had 2 bad falls in hospital in 5 weeks.  I think there needs to be more qualified staff required to assist the vulnerable without delay.

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Responses

Response from Patrick Rafferty, Head of Nursing, Ambulatory & Investigations, NHS Forth Valley 5 years ago
Patrick Rafferty
Head of Nursing, Ambulatory & Investigations,
NHS Forth Valley

Submitted on 14/10/2018 at 23:35
Published on Care Opinion on 15/10/2018 at 10:44

Dear Wilms,

Thank you so much for getting in touch. I'm very sorry that this has been your mother's experience whilst in hospital. I realise how distressing this must be for both you and your mother, and if it would help, I would be keen to either meet, chat over the phone, or email, whichever you feel most comfortable with, to make sure that we are doing all we can to meet your mother's needs.

You can contact me on 01324-566660 where one of our patient relations team will put you in touch.

Kind regards,

Patrick

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