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Amazing care on holiday

Posted By Bowling club

"Amazing care on holiday"

About: Raigmore Hospital / Accident & Emergency Raigmore Hospital / Geriatric Assessment Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My husband and I are on holiday. During the Monday night he was unwell and taken to Raigmore Hospital. The care, kindness, and treatment, he had from the Ambulance crew, A and E department, and the GA ward was exemplary. He at all times he was treated with great respect. I was able to stay with him and was very grateful for that.

Our thanks to everyone.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 01/10/2018 at 08:24
Published on Care Opinion at 09:20

picture of Alan Martin

Dear Bowling club,

Thank you for taking the time to share your feedback with us all on Care Opinion. I am sorry that your husband had reason to use the services. I do hope that your husband is on the road to a full recovery. I am however pleased that the impression left with you has been of such a positive nature that it has prompted you to leave this feedback. Particularly during hat must have been a very stressful time.

I do hope that you have made it home safely and I would like to wish you and your husband all the very best.

Kind Regards

Alan

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Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 08/10/2018 at 09:13
Published on Care Opinion at 11:02

picture of Sylvia Fraser

Dear Bowling Club

Thank you for taking the time to send us such a lovely message. It is always lovely to receive positive feedback from patients and families.

I am however sorry that you had cause to use our emergency services whilst on holiday. I am pleased to hear that you were treated well and I hope that your husband continues to make a good recovery. Please be assured that you kind words will be passed to the Emergency Department.

With best wishes

Sylvia Fraser

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