The first point of contact for the neuropsychiatry service based in Willow annex St George's hospital is the receptionist. Their manner was rude, abrupt and unhelpful when I accompanied a patient to an appointment. If I was a patient or carer this would not have put me at ease or reassured me about my appointment. Given the patients who attend here are often distressed by their condition, it is essential for them to have a good experience of the frontline staff.
This person does not do an otherwise excellent team any justice.
"Experience of reception staff"
About: Specialist and national services Specialist and national services SW17 7DJ
Posted by Green 111 (as ),
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