"Improved!"

One thing which I cannot stand about GP surgerys is when they cannot apologise for their mistakes and when they are not willing to learn from them. I've had bad experiences with the receptionists in the past even due to bad communication but I feel that recently they have taken feedback on board and are trying to change. I really hope this streak continues and that more people can experience the excellent service that I did.

My advice to the receptionists: we know you are busy but every patient deserves excellent service and a smile.