"Adherence to trivia"
About: Inverclyde Royal Hospital Inverclyde Royal Hospital Greenock PA16 0XN
Posted by peterhw (as ),
My wife and I visited Inverclyde Hospital recently.
My wife ensured she had her appointment letter with her – providing the details of where to go who to see etc. The letter is addressed to my wife.
Upon presentation of said letter my wife was asked for her name and address & DOB and politely replied “the name & address is on the letter and my DOB is….”
For some reason un beknown to humanity the receptionist states “no you have to ‘tell’ (i.e. speak) your name and address”. The receptionist seemed able to read the other details of the letter. This is just the NHS wasting time and effort whilst trying to be annoying at the same time. The idea that this could be anything to do with ‘security’ would seem a little far-fetched.
Is it any wonder that ‘serious’ things go wrong when there appears to be such adherence to trivia.