"Appointments cancellation procedure?"
About: Forth Valley Royal Hospital Forth Valley Royal Hospital Larbert FK5 4WR
Posted by Her Ladyship (as ),
Who is responsible for notifying patients of cancellations at Larbert? The past 2 days have seen 2 members of my family travelling over 70 miles each day to be told when they arrived at paediatrics and orthopaedics, respectively their appointments have been cancelled!!!!!
To-day, my grandson who has lost valuable time at school to no avail - not to mention the cost of petrol!! - was informed it was "something of a mailing problem??"
This is far from satisfactory and would like explanations of why this is happening and why staff at Larbert cannot confirm appointments (and cancellations) by telephone as Golden Jubilee Hospital in Clydebank always do?