This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Information in letter sent to patients

Posted By Hearty

"Information in letter sent to patients"

About: Crawley Hospital / Cardiology

(as a service user),

It would be helpful to say in the letter that the yellow wing is reached from the main entrance. I was looking for a door into the yellow wing. 

Also I don't think it's a good system to knock on the door of the Echo dept. as you've got no idea if they've heard. When there is chatting going on the room, as in my case, they didn't hear.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lois Curtis, Patient Experience Facilitator, Surrey and Sussex Healthcare NHS Trust 5 years ago
Lois Curtis
Patient Experience Facilitator,
Surrey and Sussex Healthcare NHS Trust

Submitted on 01/10/2018 at 13:59
Published on Care Opinion at 16:51

Thank you for getting in touch, we value your feedback.

We are sorry that you experienced difficulty in finding your appointment venue. We would be grateful if you could email Philip.stone2@nhs.net your details so that we can access the appointment letter you received and make any adjustments required.

Kind regards,

Lois Curtis

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k