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My GP can't access my scan results after a month

Posted By G. Hunt

"My GP can't access my scan results after a month"

About: University Hospital (Coventry)

(as a service user),

I had a nuclear medical scan. I was impressed by the flow of treatment(every aspect of it, from reception to scan) and the advice and care I received.

 However it is now a full month since the scan and my GP has not received any results of this scan. This leaves me as a widower and a octagenerian in a worried state of limbo,
The scan was taken at Coventry and Warwickshire University Hospital in The Nuclear Medicine Dept.

PLEASE CAN YOU HELP?

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Responses

Response from Sarah Dakin, Communications Manager, University Hospitals Coventry and Warwickshire NHS Trust 5 years ago
Sarah Dakin
Communications Manager,
University Hospitals Coventry and Warwickshire NHS Trust

Submitted on 03/10/2018 at 11:04
Published on Care Opinion at 12:22

Thank you very much for posting your review on NHS Choices about your experience in our Nuclear Medicine department.

I was very disappointed to hear about your experience, and I would like to apologise as this is not the standard of service we aim to provide for our patients.

I would urge you to speak to our patient advice team on feedback@uhcw.nhs.uk or on 0800 028 4203 so they can look into your concerns in more detail and ensure that your scan is reported to your GP as soon as possible.

Thank you for taking the time to share your feedback. We appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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