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"A big thank you!"

About: East Surrey Hospital / Cardiology

(as a relative),

My partner had an angiogram here. Met and greeted by staff who started the day with a kind smile. Staff were so kind all day, we didn't get the outcome we hoped for but they were all on hand to answer questions and just advise us when we needed it. They were a fantastic team and one of them was working on her birthday.

They were the best kind of people we could have had in a situation where the news was a shock and quite upsetting.

Would like to send them all a big thank you for doing what they do and we are so grateful to all the team

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 5 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 24/09/2018 at 17:20
Published on Care Opinion on 25/09/2018 at 09:51


Dear Jell

I am pleased to hear about your partners positive experience in the angio labs, the team are exceptional in the labs and angio recovery ward. Thank you for your feedback I will share this with the team.

I am sorry to hear that you received shocking news and do hope that both you and your partner are adjusting to this news.

kind regards

Nicola Shopland

Divisional Chief Nurse Medicine

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