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"Dying without dignity"

About: The Great Western Hospital

My only sibling (who was only 51) was admitted to Neptune ward in June 2018.

This was not the first time.

I was told they were a ‘regular’.

You can guess the rest.

I was telephoned when my sibling had a seizure and so I rushed in to be with them as I was told it might be the end.

I stayed for almost two days, seeing various shift changes of nurses and doctors over a weekend.

Towards the final few hours my sibling was moved into a single room off Neptune ward for privacy.

Most of the nurses were brilliant and extremely compassionate.

But two nurses (or auxiliaries) had come onto shift on the Sunday and seemed to be very jovial.

As my sibling drew their last breaths, the ‘nurses’ commenced to bully her by calling her ‘the singing lady’ and singing (well shouting), loudly into her face ‘DON’T CRY FOR ME ARGENTINA’.

This greatly distressed me and my dying sibling. I saw her beginning visibly more distressed and crying.

I could not complain or show my distress for fear of causing further distress to my sibling.

I shut the door in a bid to protect my sibling and played her some soothing music on my phone.

I cannot express how distressed I continue to feel knowing that my dying sibling had to listen to this mocking and bullying in her final hours.

I have not been able to talk to other members of my family about this incident for fear of causing further upset so it continues to haunt and depress me and cause me pain.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital
Submitted on 18/12/2018 at 14:48
Published on nhs.uk at 16:05


Firstly, may I offer my condolences for your loss.

I am so very sorry to hear of your experiences in June 2018, when you should have expected compassionate care at this most sensitive time for your family.

It is appreciated that you may be reluctant to take further steps, however please be assured we do take concerns seriously and are keen to investigate and take action as appropriate.

In order for to do this we would need to have further details, if you feel able, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or by calling us on 01793 604031.

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