"Always feel worse after contact"

A new booking system has been implemented which is supposed to make getting an appointment easier but in fact it has just made it harder. You can no longer book in-person appointments online and your doctor doesn’t seem to be able to make advance bookings when a treatment requires frequent check-ups. You have to go through a phone conversation before being seen and you can only be seen on the same day which means you have to set a whole day aside. In theory you can book phone calls online the day before after 7 or 8 pm but I have never experienced more than one option being available, so instead I have to call in at 8 am. This system does not take into consideration patients with social anxiety, phone phobia, unusual sleeping patterns and limited access to good phone connection.

I have rarely felt like the doctors were interested in me. They often come off as arrogant and judgemental and the receptionists are often in a bad mood. I always feel worse about myself after a visit or phone call with the Lawson practice.