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"My experience."

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Queen Elizabeth University Hospital Glasgow / Spinal injuries unit

(as a service user),

Nearly two years from being told needed surgery to have the surgery is a long time.

Being one of the first to have MRI scanning in Scotland, equipment is now past it's best (breakdowns), causing holdups to the service.

Even at surgery level, felt as if money was an issue.

Ward 65 is excessively warm.

The food was of a better quality than having experienced in the past at SNHS.

General staff on the ward were helpful, but some not as understanding of pain levels/general toll of surgery as would have expected.  Seemed in an excessive hurry for me to be discharged.

Anaesthesia intubation caused swelling to lips, this was not a problem.  When I asked about it, and someone came to see me about it, said they "couldn't see anything".  This, in my opinion, was untrue, as staff on ward could see it.  To me, this was totally unacceptable.

Feel as if surgery was routine to the staff, it is not as the patient.

Information provided about surgery carried out was sparse.

 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 25/09/2018 at 13:31
Published on Care Opinion at 16:05


picture of Nicole McInally

Dear Rocky Road

I am sorry to read about your wait for surgery and your experience whilst in hospital.

You have raised important issues and I will share your post with the General Manager and Chief Nurse responsible for this service. It would be helpful if you could contact me at Nicole.McInally@ggc.scot.nhs.uk with your personal details so that we can look into this further.

I hope that you are recovering well from your surgery.

Kind Regards

Nicole

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Update posted by RockyRoad (a service user)

Have been in contact with Nicole McInally, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 19/10/2018 at 12:08
Published on Care Opinion at 12:26


picture of Nicole McInally

Dear Rocky Road

I hope you found our telephone conversation useful and reassuring. Your feedback is invaluable and helps us to make improvements and change how we do things, and as agreed I have discussed your experience with the Lead Nurse.

Regards

Craig Broadfoot

Clinical Services Manager

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