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You made me feel like a respected human being

Posted By Bentley

"You made me feel like a respected human being"

About: Holme Valley Memorial Hospital

(as the patient),

I had surgery to straighten a hammer toe under local anaesthetic which l was absolutely dreading. I need not have worried. The staff were amazing. They were very reassuring from the start and made me feel very relaxed throughout the whole experience. The waiting time from my initial appointment to to the actual surgery was only five weeks. Amazing service, lovely friendly staff, great teamwork. You made me feel like a respected human being and not just a number. Thank you so much.

Kind regards 

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 5 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 24/09/2018 at 15:03
Published on Care Opinion at 16:04

picture of Emma Boyes

Hello

Thank you for sharing your story with us Bentley. The Day Care team at Holme Valley Memorial hospital receive lots of stories similar to yours which is fantastic. They most definitely live, sleep and breath the Locala Values; Be kind, Be Caring, be part of it and be inspirational!

I will pass your comments to the team who will be delighted.

Thank you again

Emma:)

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