"unable to contact"

I phoned at various times for a week before i managed to get through for an appointment and then it was for 3 weeks time. On the day I had to cancel due to an emergency at home.

I hung on for 10 mins the first time and was put through and promptly cut off. I phoned again and waited again for 15 mins and in the end had to give up. I did not turn up for my appointment and these surgeries wonder why.

If I cant cancel what else can anyone do.

Pretty disgusting to waste NHS money in this way.

The system in this practise needs to go back to having a reception you can get through to and also not waste peoples time telling them of so many different options that are not of interest or of use to anyone.

They treat people as if they are stupid.