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"Wishaw General Hospital, NHS Lanarkshire"

About: University Hospital Wishaw

(as a relative),

My father was admitted to Wishaw General Hospital in August 2018 with a large PE.  He was admitted through the ambulatory care ward, into the medical admissions unit and then to Ward 7.  He was an inpatient for 2 nights and 3 days.  He suffers from dementia and as a result finds it incredibly difficult being in hospital and in particular being separated from family. 

At all times during his admission he was treated with kindness and respect by all the staff members we came into contact with.  My mother and sister were allowed to stay with him all night on successive nights - firstly on the admissions unit and then in ward 7 and were both welcomed and made to feel as comfortable as possible.  This greatly helped my father cope with his admission.  In addition my siblings, mother and myself were able to be with him at all times during his admission and accompany him to his scans which again helped tremendously.  I really wanted to commend the staff for looking after him so compassionately and helping as far as they could with us a family caring for him.  This made the world of difference to his stay.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 25/09/2018 at 10:11
Published on Care Opinion at 10:54


picture of Andy Pender

Dear cim2708,

Many thanks for taking the time to provide us with you and your fathers feedback following being unwell.

I am delighted that you found the care person centred and you were able to spend time with him to ensure he remained settled.

We have conducted a lot of work on the site to support patients who potentially can become distressed and it is really nice to see that we are achieving this.

I will ensure this is shared with the staff.

I hope that your father is recovering well and remains settled.

Best wishes

Andy

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