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Useless as website gives wrong info and clinic...

Story from nhs.uk

"Useless as website gives wrong info and clinic..."

About: Hertford County Hospital

Went to the sex health clinic when the website said it was open but website not updated and it was closed (after I had spent £4 parking!!!).

Went again today and walk in clinic is too busy to see me - what is the point!

Useless service.

When I told the lady I had come on Tuesday because of wrong info on website she said "no it is correct" as if I read the opening hours and thought oh yes its closed on Tuesdays let me take time off work and go there when it is closed and pay for parking that I don't need!!!!!!!!

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Responses

Response from Hertford County Hospital 5 years ago
Hertford County Hospital

Submitted on 21/09/2018 at 13:18
Published on nhs.uk at 14:06

Thank you for your review - we're sorry to hear you were unhappy with your experience of the sexual health clinic at Hertford County. Although our Trust (East and North Hertfordshire NHS Trust) provides a number of services at the hospital, the sexual health clinic isn't one of them. The service is run by Sexual Health Hertfordshire (https://www.sexualhealthhertfordshire.clch.nhs.uk/ourclinics/hertford). If you could let us know on what website the information is incorrect, when can double check our own to make sure it is up-to-date. If you're happy to do that, do drop us an email to generalenquiries.enh-tr@nhs.net.

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