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Lack of openness and honesty

Story from nhs.uk

"Lack of openness and honesty"

About: Norfolk & Norwich University Hospital / Older people's healthcare

I have found a complete lack of openness and honesty. My questions were not answered and decisions made without discussion.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 21/09/2018 at 11:33
Published on Care Opinion at 16:38

Dear Patient

Thank you for your feedback regarding your experience from the Older People's Medicine Team. I am sorry to read you did not feel involved and your questions were not answered. I will share this with senior staff in the hospital so we can look at ways to improve the service to patients. If you would like to discuss this further, please contact me at pals@nnuh.nhs.uk or on 01603 289045.

Thank you for providing feedback of your experiences.

With kind regards

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