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My overall experience was an extremely positive...

Story from nhs.uk

"My overall experience was an extremely positive..."

About: Russells Hall Hospital

What I liked

Despite my anxiety my visit to the hospital was an extremely positive experience from the start due to the helpful and caring nature of all the staff with whom I came into contact. While looking lost in a corridor a friendly member of staff recognised my predicament and went out of her way to point me in the right direction.

My treatment by each member of the ENT team including audiologist, student doctor, nurse and consultant was professional, supportive and warm and a very evident team spirit prevailed amongst the professionals.

My husband who accompanied my was also made to feel welcome and supported.

What could be improved

Nothing

Anything else?

Whilst undergoing clinical tests and procedure I felt nervous but confident in the very capable hands of a consultant who took care to keep me informed in a professional but warm and friendly manner and by the presence of a nurse who supported kindly at every step of the way.

When the procedure was complete the consultant even grabbed my husband's newspaper to explain to us in diagram and notes what had happened and what was to be the follow-up treatment.

I did not feel the presence of a student doctor was intrusive, on the contrary the consultant's explanations to her were helpful also to me.

My sincere thanks are due to all of the hospital staff.

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Responses

Response from Russells Hall Hospital 12 years ago
Russells Hall Hospital

Submitted on 13/01/2012 at 14:12
Published on nhs.uk on 14/01/2012 at 04:00

Thank you Diane for your kind comments about our staff in the Ear, Nose and Throat department at Russells Hall Hospital. We are so pleased to hear about your positive experience and we will be more than happy to pass them to the staff; they will be heartened to hear what you have said.

Coming into hospital can be a very anxious time so we are happy that our staff made you feel so at ease. Communication is key between staff and patient to help you understand your treatment options and feel comfortable with the care you will be receiving.

We do strive to provide the best care possible to our patients and it is encouraging to learn that we achieved this.

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