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Impossible to get information

Story from nhs.uk

"Impossible to get information"

About: St Mary's Hospital (HQ) (London)

It is impossible to get information out of the neurosurgery department. Everyone is away from the phone most of the time. Some of the telephone numbers suggested on their answering system are no longer in use.

Extremely poor.

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Responses

Response from St Mary's Hospital (HQ) 5 years ago
St Mary's Hospital (HQ)

Submitted on 21/09/2018 at 11:43
Published on nhs.uk at 12:06

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had trying to get through to the Neurosurgery department.

The Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 312 7777 or email pals@imperial.nhs.uk .

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