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Fantastic treatment Ambulance Service, A&E, Surgeons & ICU s...

Posted By Fab

"Fantastic treatment Ambulance Service, A&E, Surgeons & ICU staff"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Critical Care Unit (ICU/HDU) NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My husband took ill at home and unfortunately I didn’t realise how ill he was. I phoned NHS 111 who sent an ambulance and the 2 female paramedics realised immediately how ill my husband was.They explained that my husband would be taken to Glasgow Royal Infirmary and I was horrified as I’d had a dreadful experience in that hospital A & E and the wards when I had Pancreatitis due to gallbladder complications. I was informed that it was the nearest as they obviously realised how serious the situation was.

We arrived at A& E and my husband was immediately surrounded by staff. The consultants and staff were fantastic and kept me up to date every 15 minutes or so. The consultant surgeons explained that my husband had Boerhaave’s Syndrome and although I didn’t understand what this condition was, their explanation was clear and precise and I was informed that if my husband had the surgery he may die, but if he didn’t have the surgery he would certainly die. The surgery was successful and my husband was transferred to ICU and put on a ventilator. He was in ICU for 10 days but unfortunately died of Septic Shock.

The standard of care in ICU was excellent and the nursing staff, doctors and consultants updated me every visit, treated me but more so my husband, with empathy and compassion and their clinical skills were second to none. I would like to thank EVERYONE involved in my husbands treatment for the wonderful fight they put up to save him but alas it was not to be. I feel that my own experience was awful when I was ill in the same hospital but maybe this will reassure people that when a Life is in the balance the Triage system now makes complete sense that those who are dying will get the best treatment with no skill or expense spared and the skills involved were first class. 

Thank you all you truly were magnificent! 

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/09/2018 at 14:55
Published on Care Opinion at 15:09

Dear Fab,

Thank you for sharing your experience on Care Opinion.

I would like to offer my condolences for the loss of your husband; I am sorry to hear that he took so ill that his life could not be saved. This must be an emotional and distressing time for you. Staff will appreciate that you are able to express words of praise under these difficult circumstances. I hope that the care and attention your husband received gave you some comfort in the knowledge that staff did everything they could to save him. I am sure that your comments will give others hope and reassurance.

I will ensure that your post is shared with everyone who was involved in your husband’s care; they will be touched by your thoughtfulness.

My thoughts are with you and I wish you the very best for your future.

Antje

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 24/09/2018 at 14:37
Published on Care Opinion at 16:31

picture of Alan Martin

Dear Fab,

Thank you so much for taking the time to share your feedback on CareOpinion. I am so sorry to read of your loss and please accept my sincerest condolences in this difficult time.

I am however pleased to read that even in this challenging point of your life the professionalism of the staff has made such an impression. If you would like these kind words passed onto the crew I would be happy to do so. To help in identifying the crew, if you could email me at alan.martin2@nhs.net letting me know the date, time and location we sent our vehicle and crew and your late husbands name I would be able to track them down.

I would like to wish you all the very best.

Kind Regards

Alan

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Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 5 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 24/09/2018 at 17:47
Published on Care Opinion on 25/09/2018 at 07:55

picture of Dawn Orr

Dear Fab,

Thank you for taking the time to post your feedback on Care Opinion. I echo my colleagues comments and send my sincere condolences to you at this extremely difficult time.

I will ensure that are staff are made aware of your positive comments. I wish you the best for the future.

Kind regards

Dawn

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