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Poor Referral Service

Story from nhs.uk

"Poor Referral Service"

About: New Birmingham Dental Hospital

I have been waiting for a referral since February 2018.

The first instance I was told it got lost when there was a change over of systems and got passed from pillar to post only to then be told it's nowhere in the system.

Today I have now been told that my referral has got lost somewhere in the process (after you confirmed it had been received on 07/08/18) and that the referral will need to be re-sent by my dental practice again.

How is this acceptable patient care? I have been suffering all year and spent enough money going backwards and forward to my own dental practice to try and get some temporary relief only for them to say I need to be seen by a specialist - which apparently is impossible.

I will be making a formal complaint and I hope that this is the third and final time I have to ask for this referral to be sorted.

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Responses

Response from New Birmingham Dental Hospital 5 years ago
New Birmingham Dental Hospital

Submitted on 19/09/2018 at 16:28
Published on nhs.uk at 17:06

Dear E Baxter

Thank you for posting your feedback about your experience of Birmingham Dental Hospital.

I agree that it is not acceptable that your referral has been lost after having acknowledged receipt of it, and I welcome the opportunity to understand more about the situation so that I can resolve it.

I note you will be making a formal complaint, and in the meantime in order to help me look into the situation and address your concerns, please email your details to me alison.last@bhamcommunity.nhs.uk or if you prefer, please phone me on 0121 466 7128.

I look forward to receiving your call in due course.

Yours sincerely

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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