This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

NHS should be ashamed.

Story from nhs.uk

"NHS should be ashamed."

About: Basildon University Hospital / Accident and emergency

I had to go to A&E today because of serious heart issues. The service was very bad, their selection process means you need to see a nurse before even going to reception, that works great in theory but in practice the queue to see the nurse was 20 people long and reception had no queue. Once booked in, a second nurse will see you as the first one only did some general tests. I asked how long until the doctor sees me as I was having serious heart issues, I was told at least 2 hours before the tests even reach a doctor to decide when he is going to see me, as that is normal. This is A&E so it deals with emergencies.

It was more than 4 hours before I was seen by a doctor, with highest priority selected at triage. Absolutely appealing service, rude and useless staff.

I will not go here again.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 26/11/2018 at 11:12
Published on nhs.uk at 12:06

Firstly may we apologise for the delay in a response to your comments appearing on this site, due to technical problems.

Please be assured that your comments were forwarded to the relevant senior team at the time you posted them to address with staff as appropriate.

We are sorry that you had cause to raise concerns about your experience in the Emergency Department at Basildon Hospital.

If you feel you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) at pals@buth.nhs.uk or telephone 01268 524900 Ext 4440.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k