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Awaiting results 4 months on.

Story from nhs.uk

"Awaiting results 4 months on."

About: Medway Maritime Hospital / Neurology

I am still waiting for a neurology appointment for follow up after a lumbar puncture at Medway to rule out MS. I had this done in 18th May and I keep telephoning the secretary to be informed 1st that the lady for the consultant has now left so then I get transferred to a answerphone to leave my details and this will be dealt with, well I have phoned twice over the last couple of weeks and still have not received a follow up appointment. This has obviously been on my mind for the last 4 months, I do not understand why the hold up to get results. All I want is a follow up appointment.

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Responses

Response from Medway NHS Foundation Trust 5 years ago
Medway NHS Foundation Trust

Submitted on 21/09/2018 at 09:50
Published on Care Opinion at 14:58

Thank you for your feedback and we apologise that you have faced such difficulties with obtaining your results and the additional worry this has undoubtedly caused you.

You have posted this anonymously and therefore it is very difficult to assist you without being able to identify who you are, so please contact our PALS team (patient advice and liaison service) and they will be more than happy to help. They can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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