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"Poor organization at Radiotherapy"

About: Queen's Hospital (Romford)

Broken would be a good description of this service. In the waiting room, which is dowdy with poor lighting , large areas of paint missing from a skirting board and rather grubby arm chairs, there is a notice that says TV broken. It has been like this for a week !

On the notice board a scrawled message said 1hr delay due to broken machine.!

Last week it was 2hrs

My friend's times have been altered with no reason given and appointments do not run to time. There are often long delays.

Why?

Too many patients?

Not enough machines?

Machines too old or not serviced?

Too few radiographers?

Poor organisation and management?

Or all of the above.

Whatever it is it needs sorting out.

I feel so sorry for the hardworking and dedicated radiographers who have to work under these conditions. They are lovely and deserve less stress as do the cancer patients.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 24/09/2018 at 18:15
Published on nhs.uk at 19:06


Thank you for your feedback, I am really sorry to hear the concerns that you have raised regarding the length of time you and your friend waited. If you would like to discuss your concerns further, then you can speak to our PALS Team, their contact telephone number is 01708 435 454 or they can be contacted by email pals@bhrhospitals.nhs.uk. I will however, discuss your feedback with the Service Manager to see whether there is anything we can do to prevent this from keep happening. Once again thank you for taking the time to provide us with your feedback.

Kind Regards

Clare Bailey

Professional Lead for AHP’s & Nursing

Cancer and Clinical Support

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