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Contacting the unit is a nightmare

Story from nhs.uk

"Contacting the unit is a nightmare"

About: Royal Hallamshire Hospital / Ophthalmology

Not had the opportunity to visit the unit yet - I am still waiting for my assessment appointment.

Originally given a time of 4-6 weeks, then 10 weeks then 11-12 weeks and I have just noticed that this website is saying that 9 out of 10 people are seen within 13 weeks.

My original eye test was on 22nd May and it is now 18th September and I have still not been assessed by this unit.

I have been given a phone number to contact the unit however I haven't managed to speak to anyone yet.

I have left several answerphone messages together with my contact details - but nobody bothers to get back in touch.

The unit may have state-of-the-art equipment but patient care seems to be somewhat lacking.

Seriously considering referral to another unit.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 16/10/2018 at 14:34
Published on Care Opinion at 16:23

Thank you for leaving feedback and we are sorry you have not had a good experience so far. If you would like us to look into this and try to assist please to not hesitate to contact our Patient Services Team either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and best wishes

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