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Ultra scan

Story from nhs.uk

"Ultra scan"

About: Spire Tunbridge Wells Hospital

Paying privately out of hard earned wages. Not a great experience.

Hospital running late by 15 mins. waiting room untidy with plastic cups lying about.

Nothing to read - so sat for 25 mins worried about my scan.

Treatment room was clean - the doctor and his assistant was efficient.

BUT I had been referred for a scan in India which I paid £8.00 because growth …. the toilets in India I would happily have a picnic in BUT Spire Fordcomb was filthy dirty.

Please someone do a swab check !!

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Responses

Response from Spire Tunbridge Wells Hospital 5 years ago
Spire Tunbridge Wells Hospital

Submitted on 20/09/2018 at 12:17
Published on nhs.uk at 13:07

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. As a team we work hard to ensure that all patients have a highly focused course of treatment that is tailored to suit the patient's individual needs.

We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service. Listening to and acting on feedback is important to us, therefore if you would like to discuss your experience further please do not hesitate to contact me on telephone 0808 274 8235

I hope to hear from you soon.

Spire Tunbridge Wells

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