Whist the GPs at the surgery are outstanding - incredibly thorough and caring, the appointment system is shocking. I recently have needed to see GPs urgently but have been unable to book an appointment for under a week and a half away.
As I work full time starting early morning, I do not have time to call the surgery 50+ times to make a same-day appointment as advised to by the receptionist staff. When I have made dozens of calls before I have still never been able to get through.
Most of the receptionist staff are polite, however the booking system and availability of appointment is appalling and frustrating.
"Brilliant doctors but awful booking"
About: Midway Surgery Midway Surgery St. Albans AL2 3JX
Posted via nhs.uk
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