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"Cannot Get An Appointment"

About: Tudor Lodge Surgery

I'm writing this on behalf of my husband, even though we are both registered. He has mental health problems and has been feeling particularly depressed this week. I'm seriously worried about him and whether he will harm himself. He phoned yesterday and today but has failed to get an appointment. He was told the first appointment would be 1 October with the mental health nurse, nearly a month away, that could be too late! Being suicidal is not deemed serious enough in their triage! Disgusting! I've now got to watch him all weekend to make sure he doesn't harm himself and hope he gets an appointment Monday, which I doubt he will. It's incredibly sad that mental health problems are not taken seriously by this practice.

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Responses

Response from Tudor Lodge Surgery 5 years ago
Tudor Lodge Surgery
Submitted on 17/09/2018 at 17:22
Published on nhs.uk at 18:50


I'm sorry to read your review.

The practice takes mental health very seriously, this is why we have a full time mental health nurse at the practice, which is very unusual.

I would be grateful if you could contact me directly so that I can look into this for you.

We would always see a patient who was suicidal as a matter of urgency.

My direct line is 01934 428164.

Suzie Heller, Practice Manager

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