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"They made my visit bearable and so relaxing."

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

From nervously going through the entrance until I left, the whole experience was first class.

I was going to the Dermatology ward for a little treatment to get something removed from my forehead. We saw (I think) Liz first on the desk and she immediately put us at ease and had a good laugh with my wife saying I was nervous. 

I was then collected by Kirsty who spoke all the way to the room where she was going to do the small op. On arrival I met Angela who was assisting Kirsty and just helped me relax through the whole process. I don’t normally comment on things like this however, these 2 young ladies and Liz made my visit bearable and so relaxing. 

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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 5 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 20/09/2018 at 16:46
Published on Care Opinion at 18:04


On behalf of the team, I would like to thank you for leaving such lovely feedback.

It is wonderful you recognised the importance of team work, as without everyone pulling together the job just can't be done.

Hopefully everything is going well and you are healing as planned.

I shall let the young ladies ( and Liz ) know you were impressed.


Thanks again

David

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